Shipping policy

Total Delivery Time = Processing Time + Shipping Time 

All estimated/typical delivery times are derived from real-world data from past orders. They are approximate times for reference only. 

Processing 

The processing time begins from the date you place your order. It usually takes 2-3 business days to process your order. Once we've processed it, we can ship it.

Shipping 

The shipping time begins once the order has been processed, packaged and dropped in the mail. This is typically 2-3 business days to arrive at the destination.

Please note: 

·       Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations. This is outside our control. Regular service resumes immediately after each holiday. 

·       Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery. 

 

Tracking Your Order 

When your items are shipped out, you should receive a notification from us via email with a tracking number. 

If you haven't received one or the tracking number doesn't work, it's okay. Contact us and we'll fix it! 

Delivery carriers: 

We use regular couriers. and UPS Ground, USPS First Class Mail and USPS Priority Mai. 

Change your address 
 
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please get in touch with us within 12 hours of placing your order at barnandbale@yahoo.com.  Please note we process and dispatch orders within one business day of your order being placed.  
 
Cancellations 

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched. 

Unexpected Delays 

The delivery may take longer than the standard shipping times stated here. Please get in touch with us if your package is taking TOO LONG (and outside of our advised 2-8 business day delivery time frame) to arrive, and we will help you resolve any situation we have control over! 

Parcel damaged in transit: 
 
If you find a parcel damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, don't hesitate to get in touch with customer service with the next steps.